Shipping policy

Last updated: 26 October 2026

Delivery times at a glance

UAE: estimated delivery within 2–3 business days of order placement, including order review, processing and courier delivery. Orders that need address clarification may take longer. Remote-area exceptions apply (see below).
UAE shipping fee: AED 25 flat, shown at checkout, unless a promotion states otherwise.
GCC deliveries temporarily paused: Deliveries to Saudi Arabia, Kuwait, Qatar, Oman and Bahrain are temporarily paused. We are currently accepting delivery orders within the UAE only.
Orders are reviewed and processed on business days. Weekends and UAE public holidays are excluded from the UAE delivery estimate. A tracking email is sent when your order ships.

UAE shipping

Orders are generally delivered within 2–3 business days of order placement, excluding weekends and UAE public holidays. This estimate includes order review, processing and courier delivery. Remote-area delivery schedules are detailed below.

Please provide a complete delivery address, including your city, area, street, villa/building number and apartment number where applicable, together with a working mobile number.

If your address is incomplete or requires clarification, your order will remain on hold until the details are confirmed. We will contact you if additional information is required. Time spent awaiting address confirmation may extend the delivery timeframe.

Delivery times are estimates and may be affected by public holidays, remote-area delivery schedules or courier delays. During launch periods or promotions, processing may take slightly longer.

UAE shipping is AED 25 flat, shown at checkout unless stated otherwise during promotions.

Remote areas

Deliveries to these areas are scheduled twice per week, and shipping may take 3–4 business days. While we always aim to deliver sooner, timelines may vary depending on logistics schedules.

Dubai: Hatta, Madam, Masfoot (Madam), Fili (Hatta), Munai, Wadi Al Helou (Hatta), Lahabab (Hatta), Nazwa (Madam), Muzairah (Hatta), Al QOR (Hatta)
Ras Al Khaimah: Hamrania, Khat, Shabiya Arabeen / Shabiya Talateen, Fahlin, Camel Race Area, Taween, Al Ghail, Adan, Wadi Sha'am
Fujairah: Wadi Sedaar, Siji, Kadra, Shawkha
Al Ain: Al Wagan, Al Buqriya, Abusamrah, Al Hayer, Al Shuwaib, Al Dharha, Um Zamool, Abu Huraybha, Al Araad, Al Qua'a, Compost Plant, Truck Road, Swihan, Nahil, Al Khazna, Al Rimah, Al Saad
Abu Dhabi – Western Region: Hubshan, Mirfa and Liwa, Bed Zayed (Western Region), Ghayathi, Sila and Ruwais, Khatim and Al Adla

If your address falls within one of the above areas, please allow additional time for delivery.

Non-serviceable areas

We currently cannot deliver to the following areas. Please review the list before placing your order:

Al Sout, Mshayrif, Al Selmiyyah, Dihan, Al 'Asheesh, Al Layyan, Abusamrah, Al Mihsinah, Al Zubarah, Ujajj, Jazeerat Al Sammaliyah, Bu Niyaydah, Jazeerat Al Heel, Jazeerat Al Lulu, Al Kheeran, Qirqishan, Jazeerat Al Halah, Jazeerat Bu Kshayrah, Al Khidayrah, Jazeerat Abu Al Abyad, Al Shinayin, Milaysah, Al Shuweehat, Yaw Al Ghadar, Yaw Al Nadrah, Mkhayriz, Al 'Ayif, Al Jazeerah, Sabkhat Matti, Ras Mshayrib, Ras Ghumeis, Habshan (Military Area), Bid Khabbab, Etihad Rail, Umm Al Ashtan, Moreeb Hills, Zarrarah, Ashoosh Ghantoot, Saif Zone, Fujairah, Zirkūh and Das Islands.

GCC shipping temporarily paused

Deliveries to Saudi Arabia, Oman, Kuwait, Qatar and Bahrain are temporarily paused. We are currently accepting delivery orders within the UAE only.

We will update this shipping policy when GCC deliveries resume. UAE delivery services remain available under the terms outlined above.

Delivery details and failed deliveries

Customers must provide a complete and accurate delivery address and a working mobile number, and respond promptly to courier calls or requests for delivery information.

Orders requiring address clarification before shipping will remain on hold until the details are confirmed. This may extend the delivery timeframe.

If your order is returned to us because the delivery address was incorrect or incomplete, the delivery was refused, or the courier could not reach you after documented attempts, the following applies.

UAE orders

We will contact you to choose one of the following:

Reshipment: we will send your order again for a reshipping charge of AED 25. Any non-standard charges, such as a remote-area surcharge, will be explained and agreed before the order is shipped again.
Cancellation: we will refund your order minus the delivery charge you paid at checkout and a fixed return charge of AED 25.

The refund will be issued to your original payment method within 14 business days of the parcel reaching our UAE warehouse.

GCC orders

Returned GCC orders are not reshipped. We will refund your order minus:

The delivery charge you paid at checkout; and
The actual return shipping charges and applicable taxes, as charged by our courier.

The refund will be issued to your original payment method within 14 business days of the parcel reaching our UAE warehouse, together with a breakdown of the deductions.

If you still wish to purchase the products, please place a new order with complete and accurate delivery details. Shipping charges and applicable taxes for the new order will apply separately.

Free shipping and discounted orders

If you received free shipping, no delivery charge is deducted; only the return charge above applies. Refunds are based on the amount you actually paid, after any discounts.

Delivery failures caused by No.RAYs or the courier

If the delivery failure is caused by No.RAYs or the courier, we will investigate and arrange the appropriate resolution. None of the failed-delivery charges above will apply.