Shipping and Refund Policy
Currently shipping only within the UAE
Orders are processed and shipped within 1–3 business days (excluding weekends and public holidays).
During launch periods or promotions, processing may take slightly longer.
Shipping fees are calculated at checkout unless stated otherwise during promotions.
Remote Areas
Deliveries to these areas are scheduled twice per week, and shipping may take 3–4 business days. While we always aim to deliver sooner, timelines may vary depending on logistics schedules.
| Emirate | Areas |
|---|---|
| Dubai |
Hatta, Madam, Masfoot (Madam), Fili (Hatta), Munai, Wadi Al Helou (Hatta), Lahabab (Hatta), Nazwa (Madam), Muzairah (Hatta), Al QOR (Hatta) |
| Ras Al Khaimah | Hamrania, Khat, Shabiya Arabeen / Shabiya Talateen, , FahlinCamel Race Area, Taween, Al Ghail, Adan, Wadi Sha'am |
| Fujairah | Wadi Sedaar, Siji, Kadra, Shawkha |
| Al Ain | Al Wagan, Al Buqriya, Abusamrah, Al Hayer, Al Shuwaib, Al Dharha, Um Zamool, Abu Huraybha, Al Araad, Al Qua'a, Compost Plant, Truck Road, Swihan, Nahil, Al Khazna, Al Rimah, Al Saad. |
| Abu Dhabi – Western Region | Hubshan, Mirfa and Liwa, Bed Zayed (Western Region), Ghayathi, Sila and Ruwais, Khatim and Al Adla |
If your address falls within one of the above areas, please allow additional time for delivery.
Non-Serviceable Area
Deliveries to the following areas are currently not serviceable.
Please review the list below before placing your order.
| Al Sout | Mshayrif |
|---|---|
| Al Selmiyyah | Dihan |
| Al 'Asheesh | Al Layyan |
| Mshayrif | Abusamrah |
| Al Mihsinah | Al Zubarah |
| Ujajj | Jazeerat Al Sammaliyah |
| Bu Niyaydah | Jazeerat Al Heel |
| Jazeerat Al Lulu | Al Kheeran |
| Qirqishan | Jazeerat Al Halah |
| Jazeerat Bu Kshayrah | Al Khidayrah |
| Jazeerat Abu Al Abyad | Al Shinayin |
| Milaysah | Al Shuweehat |
| Yaw Al Ghadar | Yaw Al Nadrah |
| Mkhayriz | Al 'Ayif |
| Al Jazeerah | Sabkhat Matti |
| Ras Mshayrib | Ras Ghumeis |
| Habshan (Military Area) | Bid Khabbab |
| Etihad Rail | Umm Al Ashtan |
| Moreeb Hills | Zarrarah |
| Ashoosh Ghantoot | Saif Zone |
| Fujairah | Zirkūh and Das Islands |
Returns
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and arrange a replacement where applicable.
Items must be:
• Unused
• Unworn
• In original packaging
We reserve the right to decline returns that do not meet these conditions.
Use This Link to generate a return request:
https://shopify.com/70859489325/account
Refunds
If your return is approved, refunds will be issued to the original payment method within 7–14 business days after inspection.
Shipping fees are non-refundable unless the item received was damaged or incorrect.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
• Opened gloves without the original packaging
• Used products