UAE shipping

Orders are processed and shipped within 1–3 business days (excluding weekends and public holidays).

During launch periods or promotions, processing may take slightly longer.

Shipping fees are calculated at checkout unless stated otherwise during promotions.

Remote Areas

Deliveries to these areas are scheduled twice per week, and shipping may take 3–4 business days. While we always aim to deliver sooner, timelines may vary depending on logistics schedules. 

If your address falls within one of the above areas, please allow additional time for delivery.

Non-Serviceable Area

Deliveries to the following areas are currently not serviceable.

Please review the list below before placing your order.

Returns

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and arrange a replacement where applicable.

Items must be:
• Unused
• Unworn
• In original packaging

We reserve the right to decline returns that do not meet these conditions.

Use This Link to generate a return request:

https://shopify.com/70859489325/account

Refunds

If your return is approved, refunds will be issued to the original payment method within 7–14 business days after inspection.

Shipping fees are non-refundable unless the item received was damaged or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:
• Opened gloves without the original packaging
• Used products

GCC Shipping

We currently ship to the following GCC countries:

• 🇸🇦 Saudi Arabia
• 🇴🇲 Oman
• 🇰🇼 Kuwait
• 🇶🇦 Qatar
• 🇧🇭 Bahrain

Shipping Information

• Shipping fees are calculated at checkout.
• Estimated shipping charges:
  • Bahrain – AED 40
  • Saudi Arabia – AED 100
  • Qatar – AED 100
  • Oman – AED 60
  • Kuwait – AED 100
• Import duties, customs fees, VAT, and any other taxes imposed by the destination country (Bahrain, Oman) are the sole responsibility of the customer. These charges are determined by each country's customs authority and are not included in the shipping fee.
• Please provide your complete shipping address, valid mobile number, and email address to avoid delays and ensure you receive tracking updates.
• Orders cannot be shipped to P.O. Boxes.
• Once your order has been dispatched, a tracking number will be sent to your email.
• Delivery times may vary depending on the destination and customs clearance procedures.

GCC Returns & Exchanges

• Returns and exchanges are accepted within 14 days of receiving your order, provided the product is unopened, unused, undamaged, shows no signs of use or damage, and is returned in its original packaging.
• If your order arrives damaged, defective, or incorrect, you must contact us immediately upon delivery and provide your order number together with clear photos of the product, packaging, and shipping label. Claims submitted without photographic evidence or after the product has been used may not be eligible for a replacement or refund.
• Due to hygiene reasons, opened or used skincare products cannot be returned or exchanged, unless the item was received damaged, defective, or incorrect and reported immediately upon delivery.
• Customers are responsible for the cost of return shipping from their country to the UAE.
• Any customs duties, taxes, import/export charges, or other fees incurred during the return process are the sole responsibility of the customer.
• Original shipping charges, customs duties, taxes, and any other fees paid at the time of delivery are non-refundable.
• Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method.